Returns information
Changed your mind? You have 30 days from delivery to return it for a full refund. And every HALDEN monitor comes with a lifetime warranty.
Returning an item
- Tell us within 30 days of delivery. Contact us with your order number and what you'd like to return. You don't need to give a reason.
- We'll email you the returns address and instructions within 1 working day.
- Send it back within 14 days of telling us. Pack it securely, ideally in its original box with the manual, and keep your proof of postage.
When you return an item because you've changed your mind, you pay the return postage. If it's faulty or not what you ordered, you don't pay anything (see below).
Refunds
We refund you within 5 working days of the item reaching us, to the payment method you used. Your bank may take a few more days to show it.
You're welcome to unbox, plug in and test the monitor, as you could in a shop. If it comes back damaged, or with parts missing, because it's been handled more than that, we may reduce the refund.
Cancelling an order
You can cancel free of charge at any time before your order is dispatched. Contact us as soon as possible and we'll refund you in full. Once it's dispatched, you can return it as above.
Faulty items
If your monitor is faulty, stops working or isn't what you ordered, contact us with your order number and a short video or photo showing the problem. You won't need to send it back. Within 30 days of delivery you can choose a full refund or a replacement. After that, we'll replace it under the warranty below.
This is in addition to your rights under the Consumer Rights Act 2015.
Lifetime warranty
Every HALDEN monitor is covered for its working life, which is 10 years from the date of delivery. If it develops a fault during that time, we'll replace it free of charge.
What's covered
- Faults in materials or manufacture that appear with normal household use.
- The monitor stopping working, or the screen, light, buttons or sound not working as described in the manual.
What isn't covered
- Damage from accidents, drops, water or liquid, or misuse.
- Damage from not following the user manual, or from opening or modifying the monitor.
- Normal wear and tear, such as scratches.
- Units bought from anyone other than HALDEN.
How to claim
Contact us with your order number and a short video or photo of the fault. Once we've confirmed it, we'll send you a replacement free of charge. If we can't replace it, we'll refund what you paid. The warranty is for the original buyer, and a replacement is covered for the rest of the original warranty period.
The warranty is in addition to your legal rights and doesn't affect them.